Information Collected

We may collect your name, billing and shipping addresses, and email address to process your order, enable shipment of your items and downloads for access, and provide a reliable method to respond to questions and send updates. We also collect your payment information, which is securely processed via Squarespace and PayPal. We also collect your order history to enhance user experience, to enable support when complaints are received, to enable use as a company to determine stock levels and demand for specific items. Your order history also enables us as a company to comply with legal regulations regarding accounting and tax reporting.

Data Policy

Records in the United Kingdom must be kept for 6 years for HM Revenue purposes. Under the UK GDPR and the Data Protection Act 2018, we are required to process the personal data we collect in a lawful manner, that it is accurate, and to use it only if necessary. Your contact details enable us to meet regulations, such as responding to data access requests, which enables you to gain a clear and informed view of the data we hold about you. Using the contact details we have enables us to verify your identity and send any requested information to you. it also allows us to change any incorrect information we hold about you.

Cookies

Cookies enable the website to function effectively, enable the checkout process, and allow us to collect analytical data. A cookie notification banner allows customers to Accept all, Decline all, or to manage the cookies they are willing for us to collect.

Digital Download Policy

All Knitting, Crochet, and Sewing patterns sold by Quirky Animals Craft Town through Badgers Den are digital PDFs; therefore, no physical items are shipped. Once the download link has been accessed, the purchase is non-refundable. For technical issues accessing the PDF, please contact us, and we will provide assistance.

Sharing of Data

Under the UK GDPR and Data Protection Act 2018, we may disclose your personal data to another party. We share data with Squarespace, PayPal, and your email host to enable website functionality, secure data, process payments and provide analytics on visitor behaviour. Data is also shared with the couriers YODEL, In Post, Royal Mail, and Parcel Force to enable the shipment of orders.

We also have a legal obligation to process your personal data when necessary. This includes holding transaction records for tax and accounting purposes as required by HM Revenue and Customs, to enable us to comply with the Customer Protection laws, such as Consumer Contracts Regulations 2013 (Please see terms and conditions for more information). We may also be asked to provide lawful information as requested by public authorities or regulators, such as the police, HM Revenue and Customs, the Information Commissioner’s Office, and financial authorities.

Professional and Legal Obligations

Data may be shared with agencies such as the police, HM Revenue and other legal organisations such as the Financial Conduct Authority.

Fraud Prevention and Security

Data may be shared with fraud prevention services or financial institutions to verify your identity, detect suspicious transactions, and prevent crime.

Legitimate Interests

Your information is processed only as necessary for legitimate reasons, unless these override your rights and freedoms, your information is used to prevent fraud and to secure our systems through activities such as verifying billing and delivery details.